Returns & Exchanges Policy

At Verosis , your satisfaction is our highest priority. We process orders promptly, shipping them within 2–3 business days after payment confirmation, and you’ll receive a tracking number once your package is on the move.

Defective Items
If you receive a product that is defective, please refer to our limited warranty policy for assistance.

Return & Exchange Guidelines

Timeframe
You may request a return or exchange within 30 days from the purchase date as stated on your receipt. Unfortunately, we cannot accept returns or exchanges beyond this period.

For Change-of-Mind Returns/Exchanges
Products must be unused, unopened, unmarked, and in their original condition. If the item is part of a set or multi-item package, all pieces must be returned together. Items designated as non-returnable or non-exchangeable are excluded. For online orders, customers are responsible for return shipping costs.

Note: This policy is supplemental to your consumer rights under applicable law.

Condition of Returned Items
All returned items must include the original packaging, manuals, accessories, and any complimentary gifts. Additional fees may apply if the product shows signs of wear, damage, missing parts, or improper assembly.

Returns Due to Quality Concerns
For returns or exchanges related to defects or quality issues, Verosis will cover the return shipping fees and waive any restocking charges.

Returns for Personal Reasons
If you are returning an item for personal reasons, you will be responsible for the return shipping costs. Upon receipt, our team will inspect the item to confirm it meets the return criteria for a refund or exchange.

How to Initiate a Return or Exchange
To begin the process, please contact our support team at [email protected]. We will provide you with detailed, step-by-step instructions.

Important Considerations
Returns that do not adhere to these guidelines will not be accepted. Unauthorized returns are non-refundable, and Verosis is not liable for any items lost during the return process.

Approved Returns & Exchanges
If your return or exchange is approved, we will issue a prepaid return label along with detailed instructions. Please ensure that you include all original packaging, accessories, and any complimentary items. Once we receive your return, we will notify you via email. Approved exchanges are processed promptly. Refunds are typically issued within 1–3 business days to your original payment method, and it may take an additional 5–7 business days for the refund to appear in your account.

Delayed or Missing Refunds
If you have not received your refund within the expected timeframe, please allow extra processing time and consult your bank or credit card provider. If the refund still cannot be confirmed, contact us at [email protected] for further assistance. We aim to resolve any issues within 1–2 business days.

For any further questions or support, please feel free to reach out to us at [email protected]. We’re here to help!